After over ten years of providing test prep courses for joining law enforcement, I continue to be surprised how much I can learn about you from your simplest emails. When communicating with others, especially during your job search, you should be mindful of these good and bad habits.
As an example, here is an abbreviated version of an email I received last week. What does it tell you about this person?
Hey – I spent a lot of money on this course and am disappointed to find that it doesn’t work on my iPhone. You need to come into the modern times and recognize that most people use their phone for accessing this type of information. I am a former marine. I am a busy guy with family and job. I don’t have time for messing with technical issues.
Lacks Respect for Authority?
The salutation “Hey” is one of the worst ways to open an email to someone who you want help from. Law enforcement agencies expect their recruits to respect the chain of command. No salutation (blank) is also a big red flag. Imagine how much more positively I respond to emails that begin with Dear Sgt. Godoy, or Sergeant (not “Sarge”) or Dear Sir. If you don’t know the gender, try words like, “Good Day,” “Good morning,” “Greetings,” or simply “Hello.”
Trigger Happy?
Modern law enforcement needs people who are in control of their emotions and actions. The first thing I do when I receive a negative email like this, is to check when the student ordered the product. Over tens of thousands or students, I know that when a complaint comes in within the first 24-hours of purchase, that something is wrong that can easily be fixed. Over 95% of these emails turn out to have a happy ending – including the example above! Don’t wear your impatience on your sleeve when you are trying to get hired. Show your initiative by seeking help? Yes! But soften your approach, e.g., “Can you help me. I am having trouble with …”
Entitlement?
Another red flag recruiters are mindful of falls under the word “Entitlement.” In the example above, the references to military experience and being busy are clear indications that this applicant feels that he or she should be treated differently. Be mindful that recruiters, like me, have seen hundreds and thousands of job applicants. We want applicants that are open minded, willing to work hard within the system, and are respectful of the hiring process.
Shows Gratitude?
I am always pleasantly surprised by an opening like this, “Dear Sergeant – I appreciate the work you put into making these courses, but I need a refund…” A good email can always express gratitude, even when delivering bad news. The closing is another obvious spot. For example, “Thank you for your help.” Expressing gratitude is an important trait to demonstrate during your job search.
Cautionary Tale
Your emails tell others a lot about you. When communicating with people who might have an impact on your career, always put your best foot forwards.